Frequently Asked Questions

What is the Sarah Kay™ Loyalty Club?

The Sarah Kay™ Loyalty Club is our gift to the loyal fans of Sarah Kay. By joining you will receive all of the latest updates to the website including any additions to our upcoming shop. You will also receive “members first” exclusive offers for limited edition product (coming soon). Any competitions we hold will be exclusive to members.

Does it cost any money?

No, it’s completely free.

My email address has changed, how can I update?

You can access your profile information anytime by clicking here. Simply update your email address or any other details listed and click on save changes.

I am having problems downloading the files?

All of the files for download are high quality. Some files are bigger than others and depending on your internet connection they may take a few minutes to download. Make sure you allow the file to completely download before trying to open. Otherwise, you may receive a “corrupt” message. We recommend that you download the files from a desktop computer. If you have tried all of the above and still having difficulty, please send us an email at loyaltyclub@sarahkay.com.au and we will be happy to send you the files direct.

I’ve made one of the projects and would like to show you what I’ve made?

We would love to see what you have done or how you’ve applied our artwork to your own project. Please send us an email at loyaltyclub@sarahkay.com.au and attach any photos and provide any details that you would like to share. We will share your creations on our blog as well as social media. We will never reveal your personal details when we do this.

I have my own blog and would like to share the Loyalty Club projects with my followers?

Website design and all post layouts are © Sarah Kay™. You are welcome to share the photos only from our blog or the craft project as long as you credit and link back to the original post and/or sarahkay.com. Sharing of these photos is welcome on social media as long as you source back to sarahkay.com. As a courtesy, please do not distribute any downloadable files from your own site as it breaches our Terms of membership.